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Making it work for you

There’s a lot more to a rugged solution than just the devices. We understand that, and we’ve developed our world-class support and no-questions-asked service agreements to keep your operations running smoothly and eliminate downtime and hassle.

We ensure your technology keeps pace with your business development. And with our worldwide network of partners, support is always at hand.

Need help with third-party products? No problem. We can also repair rugged IT equipment from other brands.

If you have questions or an issue to solve, reach out to us for expert help using the contact form below. If you have a device in need of repair choose your region further down to register an RMA (return of material authorization) request.

Broken device in need of repair?

It’s always frustrating when a device isn’t working properly, in some cases the issue can be resolved without sending it in for repair – saving both time and money. To avoid sending a unit in unnecessarily, please review the problem with your partner before requesting an RMA.

When the need of repair has been confirmed, select your region below to register an RMA request.


Choose your region


Start or check on status of a repair with


Need help with a JLT software solution or Android Enterprise/Android OS?

JLT provide technical support related to our various software solutions, both for Windows and Android. We also provide support related to the Android operating system, running on JLT6012A, and how to best manage JLT6012A within the Android Enterprise ecosystem. For any assistance, please click the link below and fill out the required information in the form.

JLT:Care service agreement

Maximum uptime

Guaranteed turn-around time for repairs

Total coverage

Covers all failures, no questions asked

Simple handling

Worldwide pick-up and drop-off service

Easy managing

24/7 RMA registration and tracking

Predictable total cost

 Fixed price, 3- or 5-year contract

Do you have a different issue or questions?

Describe your question or problem in the contact form and we will get back to you as soon as possible.

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