JLT:Care™ no-questions-asked service agreement

“No-questions-asked” service agreement (SLA) for guaranteed up-time at a predictable cost. Our SLA’s cover all failures that affect the functioning of your computer. We offer two service agreement types – Basic and Worldwide pick-up, drop-off. The second option includes all shipping costs to and from our service center. They run from three to five years at a fixed price, so you can predict your Total Cost of Ownership easily. Additionally, SLA’s are offered on a regional basis. In the Downloads section below you can find the datasheets for the service agreements for the Americas and the EMEA region.

Both service agreements cover:

• Minor repairs (reimaging, No Fault Found, connector repair, etc.)
• Basic repairs (broken touch, UPS battery replacement, boot media replacement, etc.)
• Major repairs (carrier board, system board, CPU board, front display package, etc.)

Learn more about our service agreements in these articles:

• Maximize up-time and control with the right service agreement
• A “no question asked” service agreement sounds like a dream!? We’ve made it a reality