JLT:Care™ no-questions-asked service agreement
Maximize up-time and control costs with JLT:Care
“No-questions-asked” service agreement (SLA) for guaranteed up-time at a predictable cost. Our SLA’s cover all failures that affect the functioning of your computer. We offer two service agreement types – Basic and Worldwide pick-up, drop-off. The second option includes all shipping costs to and from our service center. They run from three to five years at a fixed price, so you can predict your Total Cost of Ownership easily. Additionally, SLA’s are offered on a regional basis. In the Downloads section below you can find the datasheets for the service agreements for the Americas and the EMEA region.
Both service agreements cover:
- Minor repairs (reimaging, No Fault Found, connector repair, etc.)
- Basic repairs (broken touch, UPS battery replacement, boot media replacement, etc.)
- Major repairs (carrier board, system board, CPU board, front display package, etc.)
Learn more about our service agreements in these articles:
Total Cost of Ownership
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